Payment & Cancellation Policy

01What this policy covers

This policy explains how payments, cancellations, and refunds work for:

• In-app purchases and subscriptions in apps published by Connectiva Labs; and
• Client service projects — app design, development, and maintenance work we do under a proposal or contract.

It forms part of our Terms & Conditions.

02Payment methods

• App store purchases — purchases inside our Android and iOS apps are processed by Google Play Billing or the Apple App Store using the payment methods saved in your store account.
• Direct payments — on our website or web apps, payments are processed by trusted gateways such as Razorpay (UPI, cards, net banking, wallets).
• We never see or store your full card number, CVV, or banking passwords — these stay with the payment processor.

03Pricing & taxes

All prices are shown in the app or checkout screen before you pay, including applicable taxes such as GST unless stated otherwise. Prices may vary by region and can change; a price change never affects an amount you have already paid, and subscription price changes apply only from your next billing cycle after notice.

04Subscriptions & renewals

• Subscriptions renew automatically at the end of each billing period (monthly or yearly, as chosen) unless you cancel before the renewal date.
• Your store account or payment method is charged within 24 hours before the new period begins.
• If a free trial is offered, you are charged when the trial ends unless you cancel before that.
• Cancelling stops future renewals — you keep access to paid features until the end of the period you have already paid for.

05How to cancel

Purchases made through Google Play

• Open Play Store → Profile → Payments & subscriptions → Subscriptions, choose the subscription, and tap Cancel.

Purchases made through the Apple App Store

• Open Settings → your name → Subscriptions, choose the subscription, and tap Cancel Subscription.

Direct payments on our website or web apps

• Go to the app's Settings → Subscription → Cancel, or email us at support@connectivalabs.com from your registered email. We process cancellation requests within 2 working days.

06Refunds

• App store purchases — refunds are governed by Google Play and Apple App Store refund policies, and are requested through the store. We support legitimate refund requests when the store asks for our input.
• Direct payments — if a paid feature did not work and we cannot fix it within a reasonable time, or you were charged in error (duplicate charge, charge after cancellation), we refund the amount in full. Request a refund within 7 days of the charge at support@connectivalabs.com with your transaction ID.
• Approved refunds are issued to the original payment method within 5–10 working days, depending on your bank.
• We do not refund partially used subscription periods, except where required by law.

07Client service projects

For app development and other services delivered under a proposal or contract:

• Payment schedules (for example an advance plus milestone payments) are defined in the proposal, and the proposal prevails over this section if they differ.
• Advance payments cover work already planned and begun, and are non-refundable once work has started.
• Either party may end a project with 15 days' written notice; you pay for work completed up to the end date, and we hand over all deliverables paid for.

08Failed payments & chargebacks

• If a renewal payment fails, we retry it and notify you. If it continues to fail, paid features are paused until payment succeeds.
• If money was debited from your account but the purchase did not activate, share the transaction reference with us — such amounts are typically auto-reversed by the bank within 5–7 working days, and we will help you track them.
• Raising a chargeback for a legitimate, delivered purchase may lead to suspension of the related account while we investigate.

09Contact us