Delete Your Account

01Overview

You can delete your account in any app published by Connectiva Labs at any time, using either of the two methods below. Account deletion is permanent — once completed, your profile and content cannot be recovered.

02Delete from within the app (fastest)

• Open the app and sign in.
• Go to Settings → Account → Delete account.
• Read the confirmation screen, and confirm deletion. Some apps ask you to re-authenticate first for your security.
• Your account is deactivated immediately and scheduled for permanent deletion.

03Request deletion by email

If you cannot access the app, email us instead:

Send the request from the email address registered to the account, so we can verify it is really you. We confirm receipt within 2 working days and complete the deletion within 30 days.

04What gets deleted

• Your profile — name, email, phone number, photo;
• Your content — posts, messages, files, and preferences stored in the app;
• Your usage history and identifiers linked to your account.

Deletion from live systems is completed within 30 days; residual copies in encrypted backups are purged within 90 days.

05What we may keep

We retain limited data only where the law requires or a legitimate business need exists:

• Purchase and invoice records — kept for tax and accounting law compliance;
• Records of fraud, abuse, or safety violations — kept to protect other users;
• Data that is anonymised and can no longer identify you.

06Before you delete

• Download any content you want to keep — it cannot be recovered later.
• Spend or use any remaining credits or benefits; they are forfeited on deletion.

07Deleting data without deleting the account

If you want to remove specific data (for example clear your activity history or remove a phone number) but keep the account, use the in-app settings where available, or email us at support@connectivalabs.com describing what you want removed. We honour applicable requests within 30 days.

08Contact us