GirlX Payment & Cancellation Policy

01What this policy covers

This policy explains how payments, cancellations, and refunds work for purchases inside the GirlX app, operated by Connectiva Labs. It forms part of the GirlX Terms & Conditions.

02GirlX Premium

GirlX is free to use. GirlX Premium is an optional subscription that unlocks additional features (such as enhanced discovery, filters, and visibility controls). Available plans, features, and prices — including taxes — are always shown on the in-app paywall before you pay.

03How billing works

• All GirlX purchases are processed by Google Play Billing (Android) or the Apple App Store (iOS), using the payment method saved in your store account.
• We never see or store your card number, UPI PIN, or banking credentials — payment details stay with Google or Apple.
• Prices may vary by region and can change; changes apply only from your next billing cycle after notice, never to an amount already paid.

04Renewals & free trials

• Premium renews automatically at the end of each billing period (as chosen — e.g. monthly) unless you cancel before the renewal date.
• The store charges your payment method up to 24 hours before the new period starts.
• If a free trial is offered, you are charged when the trial ends unless you cancel before then.
• Cancelling stops future charges — you keep Premium until the end of the period you already paid for.

05How to cancel

Android (Google Play)

• Open Play Store → Profile → Payments & subscriptions → Subscriptions → select GirlX → Cancel.

iOS (App Store)

• Open Settings → your name → Subscriptions → select GirlX → Cancel Subscription.

06Refunds

• Because billing is handled by the stores, refunds follow Google Play and Apple App Store refund policies and are requested through the store (Google Play: order history → report a problem; Apple: reportaproblem.apple.com).
• If you were charged in error (for example a duplicate charge or a charge after you cancelled), contact us at support.girlx@connectivalabs.com with your order ID — we will support your refund request with the store.
• Partially used subscription periods are not refunded, except where the law requires it.

07Failed payments

• If a renewal payment fails, the store retries it; Premium features pause until payment succeeds.
• If money was debited but Premium did not activate, share the store order ID with us — we will help you track it. Bank-side reversals typically complete within 5–7 working days.

08Contact us